from Craig Harrison's Being Present is a Gift to All featured on The CEO Refresher
Audit your own interactions with customers. Ask yourself the following:
- Do you greet them with genuine affection?
- Do you know and use their name? (Are you pronouncing it correctly? Not sure? Ask!)
- Are you giving them your undivided attention?
- Are you giving good and consistent eye contact?
- Are you preoccupied with a previous client, customer or call?
- Are you easily distracted?
- If the phone rings while you're in conversation, do you let it ring through?
- Do you listen actively and intently or are you "faking" it?
In today's world customers long to be heard, to be understood and to feel others care about them. Help customers feel connected! Show them you care. Treat them as if they're the most important people in the world. For the brief time they're in your midst, give them your undivided attention. Don't just be here now…but hear now! Or, forever lament the loss of treasured customers!
Craig Harrison inspires stellar sales and service leadership among professionals in a variety of fields. Visit his website: http://www.ExpressionsOfExcellence.com.
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